GolfBuddy Knowledgebase

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  • No Voice

    • Please make sure the volume is not muted and turned up by using the volume (+/-) buttons on the right side of the unit.

    • If there is still no voice, perform an emergency reboot. To perform an emergency reboot: Please turn off the unit. Connect the USB data cable to your computer or wall charger. While holding down the P and large Main button located on the front of the unit, connect the USB cable to the unit. When the screen starts to flash, release the two buttons. Once you reach SYNC screen, disconnect the USB cable from the unit. Turn on the device. You have completed the Emergency Reboot.

    • If you are still experiencing issues : Service Request Registration 


    URL : http://help.golfbuddyglobal.com/sList.asp?searchproduct=29&searchcategory=8&seq=1404&page=1&searchtext=
  • Screen Freezing

    • Please reboot the unit. To perform an emergency reboot: Please turn off the unit. Connect the USB data cable to your computer or wall charger. While holding down the P and large Main button located on the front of the unit, connect the USB cable to the unit. When the screen starts to flash, release the two buttons. Once you reach SYNC screen, disconnect the USB cable from the unit. Turn on the device. Emergency Reboot is now complete.

    • You may need to update the software. Update through the GolfBuddy Manager program. If you do not have the GolfBuddy Manager program, you can download it for free. (Download here: http://www.golfbuddyglobal.com/support/downloads.asp)

    • If you are still experiencing issues : Service Request Registration 


    URL : http://help.golfbuddyglobal.com/sList.asp?searchproduct=29&searchcategory=8&seq=1402&page=1&searchtext=
  • No Satellite Signal

    • Please note: You are unable to acquire satellite reception while indoors - please make sure you are outside.

    • While on the golf course make sure you have an unobstructed view of the sky. Please head to the tee box.

    • Initial satellite connection may take up to 15 minutes; please note that weather may affect the signal strength.

    • If you are still experiencing issues, please sync your unit to the GB Manager program and update the firmware and course database. For instructions on syncing with GB Manager, click link below: http://help.golfbuddyglobal.com/.

    • If you are still experiencing issues, please reboot the device. To perform an emergency reboot: Please turn off the unit. Connect the USB data cable to your computer or wall charger. While holding down the P and large Main button located on the front of the unit, connect the USB cable to the unit. When the screen starts to flash, release the two buttons. Once you reach SYNC screen, disconnect the USB cable from the unit. Turn on the device. Emergency Reboot is now complete. • If you are still experiencing issues : Service Request Registration 


    URL : http://help.golfbuddyglobal.com/sList.asp?searchproduct=29&searchcategory=8&seq=1403&page=1&searchtext=
  • Blutooth Troubleshooting

    [Summary of issue faced]

    • After successful connecting the WTX to your Android smartphone, the following issues happen
    1. “Find Me” from your smartphone works fine
    2. “Fine Phone” from your WTX doesn’t work normally
     

    3. Your WTX doesn’t receive any notifications from your smartphone.
    4. Notification received on WTX doesn’t vibrate.
    5. Notifications were not saved on WTX

     

    ​[Root Cause]

    • Android bluetooth stack will enter the abnormal state when the disconnection from WTX will not be done normally.
    • Afterwards, there might be abnormal behavior during bluetooth communication.

     

    [Solution]

    ​• Make both of your smartphone and WTX reset to fix this issue.
     1. How to reset your WTX

     

     

    2. How to reset your smartphone.


    [Samsung smartphone]
    ​ ​1) Go to the “Settings’ and select the “General management”. 

       

     2) Select “Reset” → “Reset network settings”

       

     3) Tap the button “RESET SETTING” →”RESET SETTINGS”
         

    [LG smartphone​]

     1) Got to “Settings” → “General” → “Backup & reset” → “Network settings reset”

       

    ​ 2) Tap the button “RESET SETTINGS”.

       

    [Sony smartphone]

    https://www.youtube.com/watch?v=H5cx4uPWw2E


    [Others’ smartphone]
    Refer to the manual for “reset network settings”.


    URL : http://help.golfbuddyglobal.com/sList.asp?searchproduct=29&searchcategory=8&seq=1642&page=1&searchtext=