GolfBuddy Knowledgebase

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  • Cannot Sync

    • Please check to make sure the data cable and wall charger are inserted all the way and that the unit is turned on.

    • Please verify that you have the correct version of the manager program installed. There are 2 types of manager programs - 1 is G3 Manager (shows as GolfBuddy World Course Manager on your desktop or G3Mac on a MAC), the other is GB Manager (shows as GB Manager on your desktop or GBMac on a MAC). The GB Manager pertains to the older models including the Tour, Pro and Plus. All other models are supported by the G3 Manager.

    • If unit still will not sync, please try a different USB port on the computer. Try plugging it into a USB 2.0 port rather than a 3.0 port (labeled SS port).

    • You may need to install the necessary drivers here: Drivers are located at the bottom of the download page.

    • If you are still experiencing issues : Service Request Registration 

  • Cannot Sync

    • If the unit isn't syncing to your computer, please make sure the charging cradle is aligned with the charging terminals on the back of the unit.

    • Please make sure the data cable and charger are inserted all the way in the wall charger or in the computer USB port.

    • Please verify that you have the correct version of the manager program installed. There are 2 types of manager programs - 1 is G3 Manager (shows as GolfBuddy World Course Manager on your desktop or G3Mac on a MAC), the other is GB Manager (shows as GB Manager on your desktop or GBMac on a MAC). The GB Manager pertains to the older models including the Tour, Pro and Plus. All other models are supported by the G3 Manager.

    • Please try a different USB port on the computer. Try plugging it into a USB 2.0 port rather than a 3.0 port (labeled SS port).

    • Disable your security/firewall programs and try again.

    • You may need to try another computer (preferably a PC).

    • If the problem persists : Service Request Registration 

  • How to Connecting VOICEX to the mobile phone

    Connecting VOICEX to the mobile phone


    • DECA is not responsible for the loss, interception, or misuse of data sent or received via Bluetooth.
    • Always ensure that you share and receive data with devices that are trusted and properly secured. If there are obstacles between the devices, the operating distance may be reduced.
    • Some devices, especially those that are not tested or approved by the Bluetooth SIG, may be incompatible with your device.
    • Do not use the Bluetooth feature for illegal purposes (for example, pirating copies of files or illegally tapping communications for commercial purposes).
    • DECA is not responsible for the repercussion of illegal use of the Bluetooth feature.


    [VOICEX]
    On the Bluetooth Setting menu,
    1. Turn the Power and Visiblity on and your VoiceX will automatically enter pairing mode.


    [Mobile phone]
    2. Open the GolfBuddy Smart App on your mobile phone.
    3. Log In and Select Find My Golfbuddy in the menu.
    4. Tap to see a list of compatible devices available to add
    5. Tap your VOICEX among the found device list.
    6. Follow the on-screen instructions to complete the connection.